Back in 2011 we started using the Trustpilot service and integrated real life reviews into our website.
In February 2014 we now find ourselves number 1 in the furniture category with a score currently of 9.8 We are also number 1 in the bedroom and office furniture category also.
Our Trustpilot score and reviews mean a lot to us here at The Furniture Market. When you read some of the other reviews of competitors online you really get a sense of just how bad some companies can be.
Typically I find that the companies with the worst reviews are often the biggest. With national television campaigns and huge show rooms up and down the country. Worse still is these companies usually either never respond to bad reviews or even worse the immediately report bad reviews to Trustpilot in order to cover up complaints. I think this is bad business and is somewhat deceitful.
The Furniture Market is not a perfect company, cheesy as it sounds we are a small enough company to care about every order yet big enough to sell furniture at a lower price. Each order still matters to us, we know you have a choice when shopping online and we hope that when you see pages like our newly revamped about us page it gives you a sense of who we are and what we are about.
Our strategy is simple, have no shops, no salesmen trying to sell you pots of wax and insurance on your furniture. What this means to you is that we pass the savings of not having these costs, on to you meaning you will typically find any comparable piece of furniture you see elsewhere cheaper with us.
We are always adding more and more pictures of our items online because we know that in order for you to feel comfortable spending hundreds of pounds online you need to see high quality lifestyle images in our purpose built studio which is now one year old. We always want to do better with the products we are proud to offer for sale.
A lot of people when they consider shopping online want to know about how easy it is to send items back. Lots of companies do a lot to woo you to get the sale and you only generally find out how good a company is when something goes wrong. What happens then? if you look around online at some companies bad reviews, you will see that some companies go as far as to tell their own customers they are not welcome to shop with them ever again if they return an item. How can that be good for business? Anyway we have made a video of how to return items to us and explain just how easy it is.
When something needs to be returned all we ask is you send us some pictures of whats wrong with the item or if you have simply changed your mind that’s fine just print out our returns form then contact us to arrange collection. There is just a £30 collection charge from us to cover the costs of delivery and collection in this case.
Hopefully if you can see things are easy to return to us it will help you trust us enough to give us a try and place an order with us. If you do and you like our service and products then we hope that you will be kind enough to one day leave a nice 5 star review for us at Trustpilot, they do mean a lot to us and we read every one of them.